![]() If you don't have a Microsoft account, you can create one or choose the Use a one-time password option. If you see a "We didn't find a Microsoft account" message, make sure you typed your email address correctly. If you've clicked on the passcode and nothing has loaded, return to the passcode email and tap it again. ![]() If your passcode is no longer valid because 15 minutes or more have passed, go through the steps above again to request a new passcode. If you don't see your passcode email from Microsoft 365 Message Encryption in your inbox, check your spam folder or filter options. If you are stuck on a loading screen or nothing has loaded, exit the app and go through the steps again. Need help accessing your encrypted message? Try these tips below: ![]()
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